CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.
We are seeking a talented Dispute Resolution Center Project Lead to provide support and expertise for the Dispute Resolution Center and lead diverse projects that enhance Chargeback and Dispute Processing operations. Identifies, designs, drives and implements business process improvements that enhance quality, speed and efficiency results. Supports the development of a quality culture through training, feedback, and the development of improved technology on applicable systems as well as researches and identifies new enhancement opportunities. The Project Lead is the primary interface between the Client, Product and Technology as well as across different development teams to enhance operational effectiveness. Analyzes business problems and opportunities and formulates a solution to meet the requirements while fitting into the capabilities of our systems and resources. Ensures that client requests are initiated correctly, worked timely and follows the workflow process being established. Participates in the system set up for converting clients. Works as the primary contact and subject matter expert for regulatory changes/requirements (Association rules and regulations E and Z) while managing implementation throughout related projects. Partners with internal teams to write technical client facing procedures/manuals associated with new projects and operational changes.
Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.