CO-OP Financial Services

  • Director, Product Management – Fraud Product Portfolio

    Job Locations US-IA-Des Moines
    Req No.
    2020-4769
    Category
    Management
    Type
    Full-Time
  • The Opportunity

    CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

     

    We are seeking a talented Director, Product Management (Fraud Product Portfolio) to execute on the product strategy for CO-OP Financial Services’ products and solutions; manage portfolio of Fraud products; develop delivery and implementation of Product Road-map for multi-phase product initiatives, follow the product development methodology & discipline within CO-OP Financial Services in collaboration with cross functional business units.   Responsibilities include product assessments, business case creation, business requirements, operating model, product positioning/commercialization, competitive analysis, product integration, market launch, and ongoing product lifecycle management.

    What You Can Look Forward to

    • Directs and Manages team of Product Managers.  
    • Provides overall direction, coordination, and evaluation of this department.
    • Manages supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Responsibilities include interviewing, hiring, training, and terminating employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Manages the entire Fraud Product Portfolio P&L.
    • Provides direction in the market analysis process for new products/services to determine customer needs, industry direction, competitive product and market positioning and overall product strategy.
    • Ensures the timely creation and updating of the product vision and roadmap.
    • Provides guidance to support new product/service viability and aid/supports in the summary recommendation of go or no-go decision for senior leadership.
    • Ensures that there is adherence to the standard product methodology: development of the business plan, including strategic requirements, such as product design and strategic fit, go-to-market strategy, plus financial business case; pricing, cost, revenue forecasts, capital costs, profit.
    • Contributes to the collaboration of the product leadership team to determine and analyze interconnectedness of products/partners/technologies to create best of breed products/services (this includes the Strategy and Integration Solutions Architect.
    • Manages/Oversees the entire product development cycle including requirements (functional, operational, and technical), documentation, and resource management, system integration, testing compliance, product launch and implementation.
    • Effectively manage product positioning, and value creation with customers through customer satisfaction, QBRs and NPS measures.
    • Oversees and provides guidance to support the creation of capital and expense budgets to ensure adherence to budget while maintaining requirements for the product.
    • Provide strategic support for the product managers on both training, customer meetings, demonstrations and  CO-OP events.
    • Oversee spend and engagement with vendors to help deliver promised value to customers.
    • Ensures the management of life cycle of all products or product lines; including evaluating customer needs, product enhancement, and determining end of life timing and strategy.
    • Oversees the roles and responsibilities of all ecosystem players and distribution channels and highlights to the SVP/VP when there is an inefficiency or anomaly.  SVP/VP and Director work in collaboration to perform an appropriate solution.
    • Oversees the Product enablement activities for the Product teams, through collaboration with sales and marketing, and training.
    • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You’ll Need to Succeed

    • Bachelor’s degree plus ten years of product experience, including at least three years in a product management role, or equivalent training and/or experience.
    • Previous management experience.
    • Knowledge of strategic and tactical product management and product development methodologies.
    • Knowledge of strategic planning process.
    • Knowledge of product life cycle management tenets.
    • Knowledge of financial forecasting, creation of budgets and financial justification for product business decisions.
    • Proficient understanding and knowledge of financial services industry, preferably credit unions and payments industry.
    • Knowledge of different product pricing strategies.
    • Knowledge of technical product management.
    • Knowledge of technical account management.
    • Knowledge of vendor management.
    • Knowledge of payment processing, fraud and authentication products.
    • Exceptional analytical skills.
    • Excellent oral and written communication skills.
    • Accomplished presentation skills and comfort level in front of executives, reporters and executive customers.
    • Strong negotiation skills and vendor management skills.
    • Ability to synthesize disparate and complex technology and summarize key points concisely for consumption by different levels of the organization , including executive team.
    • Skilled at evaluation of business and product opportunities and strategic product planning.
    • Assessing impact on organization and operational environment of new product initiatives.
    • Adaptive personality (not rattled by changing conditions or circumstances).
    • Organization skills in fostering structure and accountability.
    • Maintain a highly effective team by developing each employee to their highest potential through coaching and leadership.
    • Responsible for ensuring that exceptional service is delivered to both internal and external clients by “doing what is right for credit unions”.
    • Maintain a highly effective team by developing each employee to their highest potential through coaching and leadership.

    Why Join CO-OP?

    You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver. We are committed to understanding, attracting and engaging a diverse workforce where every employee can live up to their value; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives.

     

    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

     

    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks

    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.

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