CO-OP Financial Services

Business Analyst II - IT

Job Locations US-IA-Des Moines
Req No.

The Opportunity

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


We are seeking a talented Business Analyst II that will be responsible for identifying the tasks and techniques used to work as a liaison among stakeholders in order to understand business process, structure, policies, and operations of the organization with the goal of helping deliver new and enhanced processes, products, and services.  This role will assist in formulating recommendations that enable the organization or business unit achieve its goals. 

What You Can Look Forward to

  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Business requirements and scope development – 50%
    • With limited or no supervision use methods of elicitation to identify and understand our stakeholders needs, concerns and understand the environment in which they work. (Elicitation)
    • Assist in the development of moderate business, technical, scope and requirements documentation for CO-OP applications, systems, databases, and reporting. (Requirements Gathering)
    • With limited or no supervision, help prioritize and refine requirements in a way that meets the needs of the organization and its clients in a timely manner. (Requirements Analysis)
    • With limited or no supervision of other project members, assist in the evaluation of proposed solutions, provide initial unit testing of all changes, further asses the deployed solution to ensure delivered results meet the needs or the business and or client. (Solution Assessment and Validation)
    • With limited or no supervision follow all CO-OP change management processes.
    • Documents and designs solutions in such a way that exceeds regulatory requirements. Security is a critical design requirement and data, systems, and applications must be protected at all points of the development lifecycle.
  • Coordinate projects and delivery proper documentation – 25%
    • Communicate consistently and effectively with internal business partners to understand appropriate business requirements.
    • Assist project team members in developing scope and requirement documents. Use an iterative approach involving business and clients to ensure needs and requirements are met.
    • Assist project team members in the development of project estimates.
  • Build strong internal and external partnerships – 15%
    • Develop working relationships with internal business partners and project team members.
    • Develop knowledge of internal and external partner business.
    • Build trust with our partners in our knowledge and delivery of technology.
    • Communicate effectively to other project team members and internal business partners as required.
  • Actively support CO-OP’s strategic future, culture and leadership practices – 5%
    • Creates successful partnerships
    • Partners internally and externally – with other CO-OP staff, clients, vendors, business partners and owners
    • Is customer-centric
  • Proactively pursues development opportunities and shows expected progress on learning plan – 5%
    • Identifies development opportunities and works with manager to establish learning focus and learning plan
    • Manages learning plan and reports on progress at quarterly coaching sessions with manager
    • Embraces our culture of growth, change and continuous learning
    • Mentors and coaches for the development of others
  • Actively supports and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Bachelor's degree in Business Administration, Computer Science or related major, or comparable work experience.
  • Understanding of core business processes is a plus.
  • Experience with Azure DevOps or similar tool is a plus.
  • Three to Five years’ experience serving as key liaison to other departments that have specific business functions.
  • Three to Five years’ of experience working in an Agile methodology environment.
  • Three to Five years’ experience collaborating with departments to identify, document and communicate business needs and provide IT solutions.
  • Three to Five years’ experience planning, elicit, capture, analyze and validate business, functional and technical requirements.
  • Three to Five years’ experience facilitating requirements elicitation sessions and walkthroughs with business and IT resources.
  • Three to Five years’ experience performing current state analysis of existing business systems, applications and functions.
  • Three to Five years’ experience producing timely and high quality requirements-related work products, including requirement specifications, process flows, mock-ups and wireframes.
  • Three to Five years’ experience answering questions and clarify requirements for projects and enhancements during the project and product development process.
  • Three to Five years’ experience coordinating tactical-related business requests for IT development enhancements.
  • Three to Five years’ experience understanding the relationships, dependencies and impact of neighboring business functions.
  • Three to Five years’ experience documenting, analyze and assess current business processes and underlying systems / applications.
  • Three to Five years’ experience collaborating with other departments and IT to develop business cases associated with new project requests.
  • 3+ years’ effective planning, scheduling, coordinating medium to large projects, meeting deadlines and managing multiple projects concurrently.
  • 3+ years’ SQL skills would be a plus 
  • 5+ years’ experience planning, facilitate and execute system / functional testing and UAT for projects and enhancements.
  • 1+ years’ experience training and mentoring others in business analysis tasks and responsibilities.
  • 1+ years’ experience in modeling / mapping as-is and to-be business processes.
  • 1+ years’ experience in test planning, test case development and execution.
  • Creativity and the foresight to identify potential problems within the application and its interface.
  • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.
  • Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.
  • Ability to think analytically to solve problems individually and in a team environment.
  • Ability to work in a fast-paced, ever-changing environment. 
  • Experience with Microsoft Project, Office and Visio.
  • Ability to evolve into a subject-matter expert who can easily liaise between IT and other departments.

Why Join CO-OP?

Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Coming Soon!!