CO-OP Financial Services

Director, Product Management - Contact Center

Job Locations US-CA-Rancho Cucamonga | US-IA-Des Moines | US-TX-Fort Worth | US-GA-Atlanta | US-NE-Lincoln
Req No.

The Opportunity

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


We are seeking a talented Director of Product to execute on the product strategy for CO-OP Financial Services’ products and solutions; manage portfolio of assigned products; develop delivery and implementation of Product Road-map for multi-phase product initiatives, follow the product development methodology & discipline within CO-OP Financial Services in collaboration with cross functional business units.   Responsibilities include product assessments, business case creation, business requirements, operating model, product positioning/commercialization, competitive analysis, product integration, market launch, and ongoing product lifecycle management.    

What You Can Look Forward to

  • Directs and Manages team of Product Managers.  
  • Provides overall direction, coordination, and evaluation of this department.
  • Manages supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, training, and terminating employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Provides direction in the market analysis process for new products/services to determine customer needs, industry direction, competitive product and market positioning and overall product strategy.
  • Ensures the timely creation and updating of the product vision and roadmap.
  • Provides guidance to support new product/service viability and aid/supports in the summary recommendation of go or no-go decision for senior leadership.
  • Ensures that there is adherence to the standard product methodology: development of the business plan, including strategic requirements, such as product design and strategic fit, go-to-market strategy, plus financial business case; pricing, cost, revenue forecasts, capital costs, profit.
  • Contributes to the collaboration of the product leadership team to determine and analyze interconnectedness of products/partners/technologies to create best of breed products/services (this includes the Strategy and Integration Solutions Architect.
  • Manages/Oversees the entire product development cycle including requirements (functional, operational, and technical), documentation, and resource management, system integration, testing compliance, product launch and implementation.
  • Oversees and provides guidance to support the creation of capital and expense budgets to ensure adherence to budget while maintaining requirements for the product.
  • Provide strategic support for the product managers on both training, customer meetings, demonstrations and CO-OP events.
  • Ensures the management of life cycle of all products or product lines; including evaluating customer needs, product enhancement, and determining end of life timing and strategy.
  • Oversees the roles and responsibilities of all ecosystem players and distribution channels and highlights to the SVP/VP when there is an inefficiency or anomaly.  SVP/VP and Director work in collaboration to perform an appropriate solution.
  • Oversees the Product enablement activities for the Product teams, through collaboration with sales and marketing, and training.
  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Bachelor’s degree plus ten years of product experience, including at least three years in a product management role, or equivalent training and/or experience.
  • Professional background in strategic and tactical product management.
  • Proven track record and experience in presentation skills to both a large and small group.
  • Proven track record of bringing successful products to market on time.
  • Proven staff management skills in leading resources to a higher and strategic thought process.
  • Previous management experience.
  • Knowledge of strategic and tactical product management and product development methodologies.
  • Knowledge of strategic planning process.
  • Knowledge of product life cycle management tenets.
  • Knowledge of financial forecasting, creation of budgets and financial justification for product business decisions.
  • Proficient understanding and knowledge of financial services industry, preferably credit unions and payments industry.
  • Knowledge of different product pricing strategies.
  • Knowledge of technical product management.

Why Join CO-OP?

Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   


With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Coming Soon!!