CO-OP Financial Services

Systems Analyst I

Job Locations US-IA-Des Moines
Req No.
2020-6208
Category
Professional
Type
Full-Time

The Opportunity

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

 

We are seeking a talented Systems Analyst I to help businesses to increase their output and enhance their profitability by improving their IT systems and applications. They should be able to assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions. This role partners closely with IT teams, Business teams and Clients to provide technical support and help them solve their problems and identify solutions.

What You Can Look Forward to

  • Assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions.
  • Handle technical support tickets and help the users to solve their problems and identify solutions to implement.
  • Create and maintain system documentation.
  • Proactively pursues development opportunities and show expected progress on learning plan. 
  • Actively supports CO-OP’s strategic future, culture and leadership practices.
  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Bachelor's degree in Business Administration, Computer Science or related major, or 1-3 years of extensive experience in IT and/or computer programming.
  • 1+ years of experience providing technical analysis, design, installation, maintenance and modification of broad/complex computer systems.
  • Ability to assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions.
  • 1-3 years of experience locating technical problems and identify potential solutions.
  • 1-3 years of experience handling a diverse range of duties on both the technical side of things and the business side of things.
  • 1-3 years of experience in maintaining and modifying complex systems and/or designs and develops integrated subsystems.
  • 1-3 years of experience handling technical support tickets and help the users to solve their problems and identify solutions to implement.
  • 1-3 years of experience creating and maintaining system documentation.
  • 1-3 years of experience supporting users through technical support of the applications, developing procedures and other technical support. Creates an environment that promotes end-user self-sufficiency.
  • Ability to assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions.
  • Should have a mix of strong technical knowledge and business acumen.
  • Performs problem analysis to resolve system or application issues.
  • Provides backup for other analysts as required.
  • Responds to critical issues during off hours when necessary.
  • Creativity and the foresight to identify potential problems within the application and its interface.
  • Strong written and verbal communication skills.
  • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their value; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives.  You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

 

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

 

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement.

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