CO-OP Financial Services

Fraud Prevention Consultant I

Job Locations US-IA-Des Moines
Req No.
Business/Client Support

The Opportunity

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks.  As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.


We are seeking a talented Fraud Prevention Consultant I to be the first point of contact for clients and internal staff for Fraud risk mitigation related inquiries. Responsible for maintaining fraud performance and rule mitigation methods through various fraud products and tools. May be required to work weekends.  This position would start and remain remote for the time being however the role is permanently located in Des Moines IA and is not a permanent remote opportunity.

What You Can Look Forward to

  • Handles all inquiries via email, tickets, and phone calls.
  • Review of external sources such as FICO Fraud Forum and Krebs On Security in order to stay in touch with fraud trends.
  • Basic Knowledge of Fraud Prevention Tools – works closely with team to build/validate new and existing rules.
  • Research Points of Compromise based on trends as well as ADC/CAMS Alerts from associations.
  • Acts as department liaison between project coordinators and managers for projects as well as call Center teams related to fraud case reviews.
  • Coordinates contact with credit unions and reviews set up to ensure accuracy for new Fraud Prevention Clients.  Coordinates and attends preparation meetings regarding rules and sharing info on Fraud Prevention Tools with clients as needed. After live date, reviews client data, reports issues when identified and assists with resolution and/or verification of correction updates in a timely manner.
  • Must react to change productively and handle other essential tasks as assigned.
  • Regular and reliable attendance.
  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • High school diploma or general education degree (GED).
  • Some college level courses in a business related field helpful.
  • At least 2 years of fraud monitoring experience in a financial institution or EFT and 3-5 years related experience with debit/credit card processing, and/or equivalent combination of education and experience required.
  • Competence required in Microsoft Office applications including Microsoft Excel.
  • Proficient knowledge of Fraud Prevention Tools.
  • Proficient knowledge in Platform Authorization Flow.
  • Knowledge in Platform Fraud Detection Case Management Systems.
  • Must possess excellent organizational and communication skills, both written and oral.
  • Must have strong prioritization skills and demonstrate the ability to develop and utilize performance metrics and productivity reports.
  • The individual must also be detail oriented and able to handle multiple tasks simultaneously.
  • Ability to effectively communicate and work across all areas of CO-OP Financial Services as well as vendors.
  • Some overnight travel may be required.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their value; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives.  You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.


With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.


CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement.


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