CO-OP Financial Services

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Job Locations US-GA-Alpharetta | US-NC-Charlotte
We are seeking a talented Project Manager (Enablement) to support the mission to equip the Enterprise Technology & Services (ET&S) functions to successfully implement, service, and support product and technology offerings, facilitating a quality client experience. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
Req No.
2021-7742
Category
Professional
Employment Status
Employee
Job Locations US-IA-Des Moines | US-TX-Fort Worth | US-NE-Lincoln
We are seeking a talented Director, Finance - Product Pricing to be responsible for providing leadership to the product pricing function, including the areas of product pricing strategy, analytics, data, reporting, return on investment, and decision support. Responsible for providing expert-level financial guidance to senior leadership. Contributor to finance team long-term planning and decision making. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
Req No.
2021-7713
Category
Management
Employment Status
Employee
Job Locations US-CA-Los Angeles | US-CA-Sacramento | US-IA-Des Moines | US-TX-Fort Worth | US-GA-Alpharetta
We are seeking a talented VP, Marketing and Brand Strategy to be responsible for setting and executing the holistic marketing and brand strategy for CO-OP Financial Services, a payments and financial technology company created by and for credit unions. This role will serve as the lead strategist, ideator, insights synthesizer, messaging creator, differentiator and overall leader of the marketing team reporting to the EVP, Chief Experience Officer.   This role will work closely with other leaders of the Marketing/Experience department as well as Strategy, Product and Sales leadership in order to effectively build and execute an enterprise marketing strategy that achieves company-wide growth goals.  The incumbent leads the development of the marketing and brand strategy for the company to create company awareness to both internal and external groups.  The position is directly responsible for Brand Messaging, Content, THINK, Brand Governance and Paid Media Strategy and Demand Generation.  - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
Req No.
2021-7711
Category
Management
Employment Status
Employee
Job Locations US-IA-Des Moines
We are seeking a talented Senior Client Service Executive to serve as the main operational contact between assigned clients and the sales, relationship, operations and IT departments. Manages client’s daily operational needs. Provides consultative lead on all client requests and inquiries to best meet business objectives. Participates as a project team member on client implementations. Establishes and maintains strong relationship/partnership with clients, operational managers and teams.  Provides knowledge and support of client escalations and resolutions. Proactively pursues development and opportunities and shows expected progress on learning plan. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
Req No.
2021-7668
Category
Professional
Employment Status
Employee
Job Locations US-TX-Fort Worth
We are seeking a talented Executive Administrator to provide administrative support to members of the Executive Management Team. - This position is temporarily-remote. That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office.
Req No.
2021-7665
Category
Business/Client Support
Employment Status
Employee
Job Locations US-IA-Des Moines
We are seeking a talented Fraud Detection Analyst I to be responsible for analyzing low to high risk debit and credit card transactions while identifying and reporting potential fraud trends and patterns to minimize potential losses. Fraud Detection Analyst assists cardholders with submitted Lost/Stolen reports and closing down the card.    - This position is on-site. That means that the person in this position is expected to work in our physical office location. As stated above, we are doing everything we can to protect our employees that are working on-site and greatly appreciate their commitment.
Req No.
2021-7662
Category
Business/Client Support
Employment Status
Employee
Job Locations US-IA-Urbandale
We are seeking a talented Fraud Detection Analyst III to be responsible for analyzing low to high risk debit and credit card transactions while identifying and reporting potential fraud trends and patterns to minimize potential losses. The Fraud Detection Analyst assists cardholders with submitted Lost/Stolen reports and closing down the card. - This position is on-site. That means that the person in this position is expected to work in our physical office location. As stated above, we are doing everything we can to protect our employees that are working on-site and greatly appreciate their commitment.
Req No.
2021-7661
Category
Business/Client Support
Employment Status
Employee
Job Locations US-IA-Des Moines | US-GA-Alpharetta | US-TX-Fort Worth
We are seeking a talented Business Analyst III to identify the tasks and techniques used to work as a liaison among stakeholders in order to understand business process, structure, policies, and operations of the organization with the goal of helping deliver new and enhanced processes, products, and services.  Assist in formulating recommendations that enable the organization or business unit achieve its goals.  Person will have expert knowledge of one, or multiple areas, of CO-OP IT infrastructure, its products and or services. 
Req No.
2021-7660
Category
Professional
Employment Status
Employee
Job Locations US-IA-Des Moines | US-GA-Alpharetta | US-TX-Fort Worth | US-NE-Lincoln
We are seeking a talented Quality Assurance Analyst IV (Automation Tester) to carry out all quality assurance processes; leading testing on medium to large projects, developing test plans, test cases and automated test cases from functional specifications and business requirements, executing test cases, tracking software defects and verifying the software fixes. This includes unit, integration, system, regression and UAT. This role partners closely with business analysts, software development and the stakeholders of the business. It is essential to ensuring on-time and on-budget delivery of new and enhanced business capabilities that meet or exceed expectations. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
Req No.
2021-7659
Category
Professional
Employment Status
Employee
Job Locations US-TX-Fort Worth
We are seeking a talented Credit Analyst to decisions phone, Internet, indirect, ExpressLink, remote login and data entry applications.  The Credit Analyst will also monitor the quality, efficiency, and accuracy of the loan applications taken by contact center representatives. - This position is on-site. That means that the person in this position is expected to work in our physical office location. As stated above, we are doing everything we can to protect our employees that are working on-site and greatly appreciate their commitment.
Req No.
2021-7655
Category
Business/Client Support
Employment Status
Employee
Job Locations US-GA-Alpharetta
We are seeking a talented Data Analyst IV to lead strategic projects and other data quality remediation planning, act as a team lead by mentoring all other levels of data analysts and play the role of advisor to our business in matters of data, reporting and business intelligence. This position will advise on technology industry standards, tools, and practices as well as design and implement best practices for the data analyst team. The successful candidate will closely partner with business and operation teams. This individual will need to be detailed focus with the ability to detect patterns from very large volumes of data with a focus on enterprise solutions.
Req No.
2021-7653
Category
Professional
Employment Status
Temp
Job Locations US-CA-Los Angeles | US-GA-Alpharetta | US-IA-Des Moines | US-TX-Fort Worth | US-IN-Indianapolis | US-VA-Richmond
We are seeking a talented Client Experience Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. Lead analysis and synthesis of relevant VOC/VOE and business process data (Voice of Process) and help translate into prioritized improvement initiatives.  - Design Client Experience activation blueprints to ensure continuous improvement to all facets of the End to End client journey - Build and leverage strong partnerships with functional areas across the enterprise to support activation channels and drive client-centric development   Provide Client Experience guidance and input to enable CO-OP to deliver an optimal client experience to strengthen loyalty, retention and revenue efforts. - Inform the intentional design of the client experience, managing and executing the CX activation activities and process. - Build and leverage strong executive partnerships with all functional areas across the organization to ensure enterprise readiness to support our improvement initiatives and solutions throughout every journey stage.   Serve as a strong outcome driven leader/influencer with demonstrated abilities to influence leadership across all levels of the organization to achieve optimal results.  
Req No.
2021-7646
Category
Professional
Employment Status
Employee
Job Locations US-CA-Los Angeles | US-GA-Alpharetta | US-IA-Des Moines | US-TX-Fort Worth | US-IN-Indianapolis | US-VA-Richmond
We are seeking a talented Client Experience Director to drive customer loyalty, satisfaction and revenue by working with CX leadership and all levels of leadership across the business to design optimal End to End client and member experiences. Lead analysis and synthesis of relevant VOC/VOE and business process data (Voice of Process) and help translate into prioritized improvement initiatives.  - Design Client Experience activation blueprints to ensure continuous improvement to all facets of the End to End client journey - Build and leverage strong partnerships with functional areas across the enterprise to support activation channels and drive client-centric development   Provide Client Experience guidance and input to enable CO-OP to deliver an optimal client experience to strengthen loyalty, retention and revenue efforts. - Inform the intentional design of the client experience, managing and executing the CX activation activities and process. - Build and leverage strong executive partnerships with all functional areas across the organization to ensure enterprise readiness to support our improvement initiatives and solutions throughout every journey stage.   Serve as a strong outcome driven leader/influencer with demonstrated abilities to influence leadership across all levels of the organization to achieve optimal results.  
Req No.
2021-7645
Category
Professional
Employment Status
Employee
Job Locations US-TX-Fort Worth
We are seeking a talented VP, Real Estate and Facilities Operations to oversee all facets of facility and physical security operations, including landlord relations, construction, capital improvements, space planning, complex building and power systems, general maintenance, building support services, physical security controls, and safety functions at all locations enterprise wide.  The incumbent ensures a safe and secure environment for staff and visitors at every location, while ensuring regulatory compliance and adherence to best practice standards. The position requires strategic planning, developing, and implementing of policies, procedures, ensuring adherence to physical security standards; making changes to ensure departments and the facility as a whole comply with regulatory requirements; oversee capital improvement, construction, and providing ongoing education to managers and staff.   - This position is fully-remote. That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations. - This position is temporarily-remote. That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work. - This position is on-site. That means that the person in this position is expected to work in our physical office location. As stated above, we are doing everything we can to protect our employees that are working on-site and greatly appreciate their commitment.
Req No.
2021-7644
Category
Management
Employment Status
Employee
Job Locations US-IA-Des Moines
We are seeking a talented Deputy General Counsel to lead all legal activities related to the company’s operations, including product development, client and vendor contracting, human resources and benefits issues, and privacy and regulatory matters.  The incumbent will manage a team of legal professionals, as well as the company’s external firm relationships, with an emphasis on building legal capabilities that are able to scale with the company’s innovation activities, expanding products and services, and growing business.  The Deputy General Counsel will have significant legal managerial obligations, but must also be comfortable taking a hands approach in the role, which will involve daily interaction with clients, the company’s senior leaders, and cross-functional teams working to expand and grow the company’s business.  The position requires strong business acumen, risk based decision-making, and a strong focus on client-minded service to internal and external clients.          - This position is fully-remote. That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations. - This position is temporarily-remote. That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work. - This position is on-site. That means that the person in this position is expected to work in our physical office location. As stated above, we are doing everything we can to protect our employees that are working on-site and greatly appreciate their commitment.
Req No.
2021-7642
Category
Executive
Employment Status
Employee
Job Locations US-IA-Des Moines
We are seeking a talented Resolution Analyst II to work within Client Care managing issues as a lead resource for both the service team and client executive team to support client program objectives. They will serve as an escalation point for the service team and support more in depth research for the client executive team. This role will require exceptional resourcefulness in understanding how to solve more complex client inquiries, complete and facilitate internal/external procedures, client forms, and work within the COOP organization managing operational activities for Sales, Service and Clients. This role will also act as the liaison between the client and business partners for setting up new products. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
Req No.
2021-7638
Category
Professional
Employment Status
Employee
Job Locations US-IA-Des Moines
We are seeking a talented Industry BIN Licensing Manager to be responsible for completing all the Licensing and other Network Paperwork for a new or existing client related to MasterCard, Visa, or one of the 20+ Networks/Gateways processed by CO-OP. - This position is fully-remote. That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations. 
Req No.
2021-7619
Category
Professional
Employment Status
Employee
Job Locations US-IA-Des Moines | US-NE-Lincoln
We are seeking a talented Director, Client Contract Services to be responsible for managing a team of contract managers, analysts and support staff who draft, negotiate, and manage all of the company’s contracts for approximately 3000 financial institution clients. In addition, the Director is responsible for creating and managing template contracting documents, advising the business on contractual terms and approaches, identifying and explaining potential areas of business risk, and ensuring the successful completion of the sales process with clients.  This role has significant impact on the success of the organization in maintaining clients, securing new clients, and launching new products and advising on strategic product and contracting efforts.   - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work.
Req No.
2021-7609
Category
Management
Employment Status
Employee
Job Locations US-IA-Des Moines | US-GA-Duluth | US-NE-Lincoln | US-GA-Atlanta | US-CA-Rancho Cucamonga
We are seeking a talented Senior Technical Product Owner to represent the product team as the product owner with the technical teams and provide the technical direction for CO-OP Financial Services’ products and solutions; manage assigned development products; oversee technical develop delivery,  implementation, and backlog of Product Road-map for multi-phase product initiatives, follow the product development methodology & discipline within CO-OP Financial Services in collaboration with cross functional business units. Responsibilities include product assessments, business case creation, business requirements, operating model, product positioning/commercialization, competitive analysis, product integration, market launch, and ongoing product lifecycle management.         - This position is fully-remote. That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations. - This position is temporarily-remote. That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office. - This position is flexibly-remote. That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work. - This position is on-site. That means that the person in this position is expected to work in our physical office location. As stated above, we are doing everything we can to protect our employees that are working on-site and greatly appreciate their commitment.
Req No.
2021-7607
Category
Professional
Employment Status
Employee
Job Locations US-IA-Des Moines
We are seeking a talented Fraud Project and Analytics Lead to provide expertise in ongoing companywide projects regarding Fraud operations for all platforms. Provide support to Fraud organization on internal project initiatives.
Req No.
2021-7603
Category
Professional
Employment Status
Employee

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